Refund policy

Last Updated: 07/07/2026

At VERVE, we are committed to delivering premium automotive fragrances in perfect condition. If you experience any issues with your order, we're here to help.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.
  • To request a cancellation, please contact us as soon as possible at support@verve.com

If your order is successfully cancelled before dispatch, a full refund will be processed to your original payment method.

Returns

Due to the nature of fragrance products, we do not accept returns on:

  • Opened products
  • Used products
  • Products with broken seals
  • Products damaged due to misuse or improper handling

This policy helps ensure product quality and hygiene for all customers.

Damaged, Defective or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

please contact us within 48 hours of delivery.

Email us with:

  • Order Number
  • Clear photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

Once verified, we will arrange either:

  • A free replacement, or
  • A full refund (if replacement is unavailable).

Refunds

Once your request has been approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to your original payment method.
  • Processing time may vary depending on your bank or payment provider.

Exchanges

We currently do not offer exchanges for fragrance preference.

If you purchased a fragrance and simply did not enjoy the scent, it is not eligible for exchange or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened fragrance bottles
  • Limited Edition (Atelier) products
  • Gift cards
  • Promotional or complimentary items

Contact Us

For any questions regarding your order, please contact:

VERVE Customer Support

Email: support@verve.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

Note

VERVE reserves the right to refuse return or refund requests that do not meet the conditions outlined in this policy.