Shipping policy
Last Updated: 07/07/2026
At VERVE, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During product launches, promotional events, or high-demand periods, processing times may be slightly longer.
Shipping Time
Estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–4 Business Days |
| Tier 2 & Tier 3 Cities | 3–5 Business Days |
| Remote Locations | 3–5 Business Days |
Delivery timelines are estimates and may vary depending on courier operations and local conditions.
Shipping Charges
- Free Shipping on orders above ₹499 (Update as per your business policy).
- A standard shipping charge may apply to orders below the free shipping threshold. The applicable shipping fee will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email and/or SMS
- A tracking number
- A link to track your shipment in real time
Please allow up to 24 hours for tracking information to become active after dispatch.
Delivery Attempts
Our courier partners will make multiple delivery attempts.
If a delivery cannot be completed due to:
- Incorrect shipping address
- Customer unavailable
- Failure to answer delivery calls
the shipment may be returned to us. Re-shipping charges may apply for a second delivery attempt.
Shipping Address
Please ensure your shipping address and contact details are accurate before placing your order.
VERVE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged Packages
If your package appears damaged upon delivery:
- Take clear photographs before opening the package.
- If possible, refuse delivery if the package appears severely damaged.
- Contact us within 48 hours of delivery with your order number and photographs.
We will investigate the issue and arrange a replacement or refund if applicable.
Lost Shipments
If your shipment has not been delivered within the estimated delivery period, please contact our customer support team.
We will coordinate with our courier partner and provide an update as quickly as possible.
International Shipping
Currently, VERVE ships within India only.
We look forward to offering international shipping in the future.
Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transportation disruptions
- Courier service delays
We appreciate your patience in such situations.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
VERVE Customer Support
Email: support@verve.com (Replace with your official email address)
Business Hours:
- Monday – Saturday
- 10:00 AM – 6:00 PM (IST)