Terms of service

Last Updated: 07/07/2026

Welcome to VERVE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms.

1. Acceptance of Terms

By accessing or using the VERVE website, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website.

2. Eligibility

To place an order, you must:

  • Be at least 18 years of age or have the consent of a parent or legal guardian.
  • Provide accurate and complete information during checkout.

3. Products

VERVE specializes in premium automotive fragrances and related accessories.

While we strive to accurately represent our products:

  • Product images are for illustrative purposes only.
  • Actual product color or packaging may vary slightly due to manufacturing updates or screen settings.
  • Fragrance perception is subjective and may vary from person to person.

4. Pricing

  • All prices are displayed in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Applicable taxes will be added at checkout where required.

5. Orders

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to pricing errors, suspected fraud, inventory issues, or unforeseen circumstances.
  • Limit quantities purchased per customer.

If your order is cancelled after payment, a full refund will be processed.

6. Payments

We accept secure payments through approved payment gateways.

VERVE does not store your payment card details.

All payment information is processed securely by our payment partners.

7. Shipping

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Unexpected events beyond our control

VERVE is not liable for delays caused by third-party logistics providers.

8. Returns & Refunds

Returns and refunds are governed by our Return & Cancellation Policy.

Please review that policy before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logo
  • Brand name
  • Product designs
  • Images
  • Videos
  • Packaging designs
  • Text
  • Graphics

is the exclusive property of VERVE and may not be copied, reproduced, modified, or distributed without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the website.

11. Limitation of Liability

To the maximum extent permitted by law, VERVE shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business opportunities.
  • Delays beyond our reasonable control.
  • Individual allergic reactions or sensitivities to fragrance ingredients.

Customers are advised to use products only as directed.

12. Product Usage

Our products are intended for use as automotive air fresheners only.

Do not:

  • Consume the fragrance.
  • Apply directly to skin or clothing.
  • Place the bottle where it may obstruct the driver's view.
  • Allow children or pets to handle the product unsupervised.

Always follow the usage instructions provided with the product.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Services

Our website may contain links to third-party websites or services.

VERVE is not responsible for the content, policies, or practices of third-party websites.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Obedullaganj, Madhya Pradesh, India.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

VERVE Customer Support

📧 Email: support@verve.com (Replace with your official email)

📍 Address: Ecoluxe venture, Dev City, Obedullaganj, Madhya Pradesh, India

🕒 Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

At VERVE, we believe every journey deserves an exceptional fragrance experience. Thank you for choosing us to be a part of yours.